Frequently Asked Questions

Frequently Asked Questions

What does the equipment look like?

Radio equipment

Subscriber radios vary, cased on the customer’s needs. Pictured here is the Cambium 300-19. It is commonly used in installations and is 10.9×10.9×1.8 inches and is 3.2;bs. It is excellent for our New Mexico wind and weather conditions. This power supply will then connect to your computer/router. The equipment has a built-in lightening protection.

Things we DO as part of our normal Wireless Internet Service Installation:

  1. We will supply up to 100′ of UV-rated CAT 5 Ethernet cable as part of a normal installation. If your cable run is greater than 100′ then there may be an additional charge, which will be determined by the installer, at the time of the installation. This additional charge will be discussed with you prior to the installer commencing with the installation. This additional charge will be added to your 1st monthly bill.
  2. Standard installation includes an exterior wall mount bracket. All other installation options may require an additional charge.
  3. We will configure one computer and verify that the Internet connection works before we leave your premises.
  4. As part of our standard installation, we will configure our equipment to automatically assign an IP address (DHCP) to your equipment. 

Things we DON'T DO as part our normal Wireless Internet Service Installation:

  1. We do not do network integration. We can recommend several highly qualified companies that can provide this service.
  2. We do not re-install or configure personal routers, or printers at no additional charge. We can supply these services for a fee.
  3. We do not assemble or repair computers, nor do we move furniture.
  4. We do not provide internal wiring services. If you require additional internal wiring, this should be discussed with the installer prior to the installation. There may be an additional charge for this service.

How do I pay my bill online?

As part of being a customer with Oso Internet, you have full access 24/7 to your customer portal. Once logged in, you can make early payments, update your method of payment on file, see your invoices, upgrade/downgrade your service, etc. Oso Internet Solutions wants to provide you with how to log in so you have full control and access.

Step 1: Go to our website: www.osointernetsolutions.com.
Step 2: Click on the tab labeled, My Account.
Step 3: Enter your username.
Step 4: Enter your password.

Customer portal screenshot

What do I do if my internet is suspended because my bill is unpaid?

If your internet is suspended because your bill is unpaid, please log into your customer portal. As part of being a customer with Oso Internet, you have full access 24/7 to your customer portal. Once logged in, you can make early payments, updated your method of payment on file, see your invoices, upgrade/downgrade your service, etc. Oso Internet Solutions wants to provide you with how to log in so you have full control and access.

Step 1: Go to our website: www.osointernetsolutions.com.
Step 2: Click on the tab labeled, My Account.
Step 3: Enter your username.
Step 4: Enter your password.

Once logged in scroll down. You will see the amount due. You can then click on the button to that says “Post Payment”. If you need to update your method of payment, on the left side of the screen, click on “Payment Information”. You will then see the method of payment on file.

Screenshot of updating payment method in portal
Warehouse and antenna
Service tower
Equipment seen from an aerial view running through the forest